AI technology key for the future of travel experiences

Alister Harris
2024-07-23

As the travel industry rebounds to pre-pandemic levels, the shortage of skilled staff poses a significant challenge. With intense competition for talent and rising wages, to thrive travel businesses must look at other options such as AI and automation to boost productivity

At Lokulus, we're passionate about supporting organisations to move from a labour-intensive model to a service model aided by technology and enhanced operational insight reporting to drive continuous improvement. By doing so, agents will focus on added value tasks and reducing lost revenue opportunities, enhancing productivity and operational efficiencies. Examples of this include:

• Management of all incoming booking and service requests ensuring nothing falls off the radar.
• Summarisation and sentiment analysis of email threads, especially useful on complex booking requests.
• Monitoring of post booking ‘events’ such as ticketing, missing information, or passport expiration dates in GDS queues. By dealing with these automatically or ensuring escalation to an agent at the right time, businesses can deliver a consistently exceptional experience to their customers.
• Identifying gaps in itineraries for upsell opportunities.
• Insight on agent productivity, time taken to serve customers and evidence against contracted requirements that can increase the Life Time Value for your customers.

AI and automation are key to a future of cost effective but exceptional service especially as customer expectations continue to rise in the travel industry. By removing repetitive tasks, AI mitigates human error and uncovers new revenue opportunities that will make your organisation stand out from the rest.

For more information, visit click here, or if you’re already thinking "sign me up now!" - contact us direct for more information and to book a bespoke demo or consultation.