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Introducing Lokulus AI

With a staggering 92% of businesses planning to invest in AI-powered technologies, this signals a seismic shift in the way we work and interact with technology. Unlock the future of your business with the next-generation solution for revolutionising customer experiences. Drive down cost-to-serve and boost customer loyalty and retention through:

  • Summarisation
  • Digital Co-Pilot
  • Guided Responses
  • Sentiment Analysis & Intelligence
Why AI?Benefits
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Our experience in AI

For over 20 years, Lokulus has been leading the charge in AI innovation, shaping products and services that evolve with your business. With our deep experience, we understand not just what your business needs today but what it will need tomorrow.

By harnessing the power of GPT, we’re constantly pushing the boundaries of what’s possible—delivering personalised customer experiences and automating essential tasks for your teams. Stay ahead of the competition with smarter, faster, and more intuitive solutions.

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What is it?

We know that AI’s potential to drive productivity is of great importance for software buyers, with 52% citing productivity improvements as a significant trigger in their buying decisions.

In today's fast-paced world, businesses face mounting pressure to deliver exceptional customer service. Yet, traditional communication methods like email, phone, and chat often result in repetitive issues, long wait times, and dissatisfied customers.

In a world driven by innovation, Lokulus stands as your trusted partner in AI excellence. We empower businesses to unlock their full potential, driving real, measurable change. Powered by advanced natural language processing and machine learning, our cutting-edge AI solution transforms customer service, streamlining operations and delivering faster, smarter, and more personalised experiences.

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Key Benefits

  • 1

    Real-Time Summarisation

    Empower your agents to respond faster and more accurately with instant message summarisation.

    • Cut response times: Quickly interpret and address customer enquiries without unnecessary delays.
    • Boost understanding: Get instant clarity on case details, improving efficiency and accuracy.
    • Uncover trends: Gain valuable insights into service patterns to refine operations.
    • Maximise flexibility: Multi-lingual summarisation expands language availability, optimising your staffing potential.
  • 2

    Guided responses

    Enhance service quality and agent productivity with automated, smart response suggestions.

    • Speed up responses: Reduce composition time by guiding agents with pre-built, consistent replies.
    • Ensure quality: Deliver polished, on-brand responses every time, improving the customer experience.
    • Focus on resolution: Free up agents’ time to concentrate on solving issues, not crafting responses.
  • 3

    Sentiment Analysis & Insights

    Boost customer satisfaction with actionable insights into enquiry sentiment.

    • Personalise interactions: Automatically detect customer sentiment and emotion to trigger the right automated or manual response.
    • Drive improvements: Track sentiment across enquiry types and agents to enhance service quality.
    • Leverage insights: Identify patterns and key insights to support management reporting and improve problem resolution.
  • 4

    Digital co-pilot

    Boost agent productivity and satisfaction with a supportive digital co-pilot to guide their work.

    • Instant guidance: Provide real-time tips and suggestions to help agents navigate tasks with ease.
    • Increase efficiency: Improve performance of new agents by up to 35%, reducing the learning curve.
    • Faster onboarding: Accelerate training and onboarding, getting new agents up to speed quickly.
    • Reduce turnover: Enhance job satisfaction and reduce burnout, leading to lower staff turnover.
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Let's work together

Say goodbye to repetitive manual tasks, and hello to intelligent automation and lower cost to serve. Want to find out more about how we could work to you to transform your business processes?

Contact SalesView pricing