Gartner research concluded that by 2025, advancements in Virtual Assistants will automate up to 80% of call centre agent tasks.
Meet IVA, your Intelligent Virtual Assistant.
Your workforce and customers can now enjoy frictionless customer experiences, with improved operational effectiveness and increased customer satisfaction.
And what will that mean?
Increased customer retention rates and a lower turnover in staff.
It’s likely you’ll have similarities to your competitors,
that’s why they’re competitors.
Our competitors say they do self- service, and they do.
But with IVA, we can do so much more. And so will you!
| IVA | Zendesk | Freshworks | Puzzel | Gorgias | Kustomer | |
|---|---|---|---|---|---|---|
| Inline Automated Channel Shift (AV) |  | | | | ||
| Intelligent Automated Escalation | | |||||
| Agent empowered customer engagement | | |||||
| Pre-built industry specific journeys | | Limited | Limited | |||
| Standard and bespoke integrations | | | | Limited | Shopify-only | |
IVA can seamlessly connect and integrate with your current systems, delivering automated harmonious communications with your customers.
Powered by Lokulus’ advanced AI bots, your business is set for a customer experience revolution, as intelligent, integrated technologies automate tasks from the front to the middle and all the way to the back end.
We know one size doesn't fit all, so with our IVA journey builder, you can have complete flexibility to enable personalised customer journeys, even specific to your industry!
“Good digital customer service is critical to our business as a modern, efficient, service oriented business with a strong reliance on flexible and remote digital technology, so it's imperative we have the tools in place to support that. Lokulus has been just that and supported our growth and increased our capacity exponentially”