Pricing

Basic

£85 / Seat per month

Get started

Email
Contact / Forms
Web chat

Pro

£120 / Seat per month

Get started

Email
Contact / Forms
Web chat
Voice
Social
SMS

Advanced

£145 / Seat per month

Get started

Email
Contact / Forms
Web chat
Voice
Social
SMS
DB
XML
Document
API
Printer

Enterprise

Speak to sales

Compare Features

Task Generation and Integrations	Basic	Pro
Email Fully featured email integration supporting all modern email protocols and authentication methods.
Contact Us / Web Forms Create webforms to capture information from your website and create tasks.
Web Chat Chat is provided within the Lokulus Self-service widget, allowing the enablement of chat via your own website.
Voice Via call logging or full VOIP integration, users experience a common interface that provides an enriched single customer view.	£
Social Provide a seamless customer experience by enabling conversation over your clients preferred method of communication, including WhatsApp, Facebook Messenger and Google Business Messages.	£
SMS Receive and Send text messages to support client engagement.	£
Database Create tasks from database tables and update once processed allowing full or partial automation of business processes.
CSV Generate tasks via CSV source.
XML Generate tasks via XML source.		£
Documents Read in scanned documents to digitise and centralise the processing of paper-based processes.		£
API Create tasks from any API allowing integration to line of business applications.		£
File System Read in and create associated tasks from documents on a file system.
Printer Create and send documents from within workflow processing or as part of user handling.

Unified Workspace	Basic	Pro	Advanced
Auto-pop Automatic delivery of tasks to users based on priority ensuring optimal efficiency and adherence to SLA's.
Task / case and customer queries Complement the automatic delivery of tasks with queries that filter specific tasks for review and action.
Profile Based Workspace Adapt the workspace by role, allowing Admins, Content Creators and Customer Facing teams to experience a personalised but common interface.
Multi-Channel Multi-tasking of multi-channel communications, (Email, Social, Voice).
Auditing and Compliance Audit all actions taken across the platform to support compliance and GDPR.
Case and Customer Association Automatically allocate tasks to an associated case and customer, allowing quick look up and review of previous communications.
Dynamic Forms Associate forms to Tasks, Cases and Customers enabling data capture and modification, dynamic behaviour can be applied to respond to data entry via pre-configured logic.
Share / Hold Manage follow-up or seek help from others by Transfer, Consult, Hold, Pend or Reserve
Suggested Content Provides "suggested" templates paragraphs and attachments to aid user responses.
Knowledge Browser Centralised knowledge browser to capture and re-use knowledge to aid response times and consistency.
Integrated External URLs Embed external sites and applications within the Lokulus workspace to reduce switching between applications.
Drafts Allows users to compose responses and save prior to use.
Spell and Grammar Check Support the composition of responses with a multi-language spell and grammar checker.
Quality Assurance Set quality thresholds by profile to ensure new staff get additional support and feedback when responding to clients.
Sentiment Analysis Provide visual indication of client sentiment per enquiry and aggregated sentiment over time by case and customer.		£

Knowledge and Content Curation	Pro	Advanced
CMS Create and surface knowledge to improve quality of responses with personalisation no matter the customer language. Supports the inclusion of dynamic context based on pre-defined logic.
Knowledge Store Centralise all business knowledge to drive effective knowledge capture and re-use through the workspace knowledge browser.
FAQs Allow the operation to manage public facing FAQs and publish via the self-service widget.
KMS A companion SaaS product, based upon best practice knowledge management and using Lokulus' existing CMS capability, it delivers a feature rich KMS capability and administrative experience.	£	£

Automation	Basic	Pro	Advanced
Classification Identification, extraction, and classification of "key" information to drive automation and enquiry context.
Workflows & Decisioning Build fully automated, hybrid or manual processes to reduce costs and increase customer satisfaction.
Resource Allocation Automates workforce management based on SLAs, availability and skill, whist providing insight through real-time reporting.
Health Monitoring Continuously monitors queue health, allowing failing actions to be re-tried to reduce human intervention.
Intelligent Virtual Assistant Provide guided questions and answers to support self-service automation, with our Intelligent Virtual Agent (IVA).

AI	Basic	Pro	Advanced
Summarisation Increase agent efficiency with real-time message summarisation, leading to dramatic reductions in handle time.
Guided Responses Elevate service excellence and efficiency by harnessing the power of automated guided responses!
Sentiment & Intelligence Drive the ultimate customer satisfaction revolution with actionable sentiment and intelligent insights, guaranteed to boost CSAT.
Cross-language Summarisation Cross-language summarisation capability simplifies communication and worldwide collaboration for inbound and outbound communications

Self-Service	Basic	Pro	Advanced
FAQs Build webforms that capture context to efficiency route queries to the right user or automated processes.
WebChat Build webforms that capture context to efficiency route queries to the right user or automated processes.
Contact Us / Webforms Build webforms that capture context to efficiency route queries to the right user or automated processes.
Insight Gain insight into self-service use and effectiveness to adapt customer journey and promote relevant knowledge.

Workforce Management	Basic	Pro	Advanced
Work Distribution Automatic delivery of tasks by availability, skill and priority to ensure the most effective service and adherence to SLAs.
Queue Access Configure granular access to tasks by queue, allowing either no access, read access or write/action.
Case and Customer Locks When action is being taken on a task, lock the associated case and/or customer to ensure no parallel work is being undertaken.
SLAs Apply granular control of your SLAs by task type, including Initial Offer and Completion to drive customer response targets. Our platform will do all the hard work so you can focus on business performance as opposed to managing individual contributors.
Working Calendars Configure your working days/times to accurately measure SLAs.
Skills Based Routing Route tasks to agents with the appropriate skill allowing task assignment to the right people irrespective of queue.
Insight Gain clear insight to measure team and individual performance against targets/SLAs.

Real-time Reporting, Analytics & Insight	Basic	Pro	Advanced
Pre-Configured Dashboards Out of the box real-time dashboards that visualise user performance, demand trends and key management information.
DataAPI Access rich analytics and visualise in your preferred reporting technology allowing for integration to your data warehouse.
Query Builder Build queries and aggregate data to provide business insight.
Standard Reporting Fact Access standard reports that provide insight across transactional and operational demand and performance.

Data Retention/Archiving and Maintenance

Basic

Pro

Advanced

Data Retention Polices

Have granular control of your data retention policy to align to your business needs.

Data Maintenance

Incorporate data maintenance and tidy jobs to ensure optimal performance at all times.

ADK	Basic	Pro	Advanced
Flows (UX Layer) User facing component of ADK providing the building blocks to create business and customer facing applications.
Connect (API Layer) API component of ADK providing the building blocks to create applications as well as integration to other business services.
Stash (Data Layer) Data component of ADK providing the building blocks to create business and customer facing applications.
Vouch (Security Layer) Security component of ADK and Lokulus.

Security, Auditing and Compliance	Basic	Pro	Advanced
Single Sign-On & Federation The platform supports SSO with integration with AAD, Google, Facebook, and other common federated platforms, ensuring access control is managed by you allowing seamless access to the platform.
PCI The platform fully supports deployment within a PCI compliant environment.
Security by Role Apply granular control of the platform features by role and component.
Auditing Full auditing is provided for platform access and configuration.

Hosting

Basic

Pro

Advanced

Private Cloud

Host your own instance of the Lokulus platform and maintain control of your infrastructure costs and your own security.

SaaS

With high performance, availability and reliability guaranteed, our SaaS give you confidence that Lokulus will provide secure and reliable solutions.

Services	Basic	Pro	Advanced
Professional Services Providing expertise in addressing your business pain points. Our PS team implements your business requirements, whether transformational changes or iterative improvements ensuring your solution meets current and future needs.		£	£
CSM Working with you, the Customer Success Manager (CSM) delivers, reports and aligns on business goals ensuring value for your investment.			£
TRM As a strategic resource, the Technical Relationship Manager (TRM) is best positioned to accelerate the adoption and ROI of your investment in Lokulus technology and services.			£
Support 24/7 support when needed, ensuring continuity of service. Hosted clients benefit from 24/7 monitoring and alerting to ensure proactive action on any potential issue.	9am-5pm weekday	9am-5pm weekday	24/7
Managed Service Extending the reach of our support from our software to include proactive monitoring and alerting of the broader estate and solution integration points. Weekly health reports, inclusive upgrades, 24/7 monitoring/alerting, and named support contacts.			£

Pricing

Basic

Pro

Advanced

Enterprise

Compare Features

Email

Contact Us / Web Forms

Web Chat

Voice

Social

SMS

Database

CSV

XML

Documents

API

File System

Printer

Auto-pop

Task / case and customer queries

Profile Based Workspace

Multi-Channel

Auditing and Compliance

Case and Customer Association

Dynamic Forms

Share / Hold

Suggested Content

Knowledge Browser

Integrated External URLs

Drafts

Spell and Grammar Check

Quality Assurance

Sentiment Analysis

CMS

Knowledge Store

FAQs

KMS

Classification

Workflows & Decisioning

Resource Allocation

Health Monitoring

Intelligent Virtual Assistant

Summarisation

Guided Responses

Sentiment & Intelligence

Cross-language Summarisation

FAQs

WebChat

Contact Us / Webforms

Insight

Work Distribution

Queue Access

Case and Customer Locks

SLAs

Working Calendars

Skills Based Routing

Insight

Pre-Configured Dashboards

DataAPI

Query Builder

Standard Reporting Fact

Data Retention Polices

Data Maintenance

Flows (UX Layer)

Connect (API Layer)

Stash (Data Layer)

Vouch (Security Layer)

Single Sign-On & Federation

PCI

Security by Role

Auditing

Private Cloud

SaaS

Professional Services

CSM

TRM

Support

Managed Service