Beyond the Inbox: How XL Travel Transformed Ticketing with AI Automation

TMCs are no strangers to operational challenges — managing high volumes of customer interactions across shared mailboxes and fragmented systems can slow teams down and impact service quality. Like many in the industry, XL Travel HQ needed a smarter, more efficient way to manage ticketing and customer enquiries.

With Lokulus AI-powered automation, they streamlined workflows, optimised agent efficiency, and eliminated missed tickets — leading to faster response times, smarter workload distribution, and real-time operational insights.

The result? A seamless transformation, improved service delivery, and a more agile team ready to meet growing customer expectations.

Want to see how they did it? Download the case study now to explore XL Travel HQ’s journey from operational challenges to clarity and control with Lokulus.