Lokulus unifies your front and back-end systems into one seamless platform. Effortlessly manage cross-channel interactions — web, chat, email, and phone — all from a single, intuitive interface. No more endless screen switching or tedious training. Empower your agents with the tools they need to deliver top-tier customer service, fast.
The Lokulus way focuses on the outcomes you want as the priority, then we can configure the platform to those goals. We know one size does not fit all, which is why you won’t find off-the-shelf generic software packages with us.
The Lokulus platform is built, implemented and delivered by us, so we are solely focused on delivering for you. There are no other parties involved, so no split loyalty or risk.
Handle up to 250,000 interactions at once — as the Lokulus platform automatically prioritises urgent enquiries and connects them with the right agents, equipped with the right skills. Say goodbye to bottlenecks and hello to smooth, efficient resolutions.
Our omnichannel, cloud-based platform effortlessly syncs with your existing systems. Enjoy a low-risk, cost-effective solution that brings everything together under one roof — training your staff has never been easier.
Stay ahead with data that matters. Our advanced reporting suite delivers deep insights into your operations, while seamless integration with PowerBI and Tableau unlocks even more power for your decision-making. Turn your data into a competitive edge.
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“Every solution we develop is powered by three interconnected bots, combining the strengths of Artificial Intelligence and Robotic Process Automation. These bots work together seamlessly in limitless configurations, unlike the typical 'Frankenstein' approach of piecing together new tech to patch new problems.”
— Ciaran Jessup, Head of Innovation & Architecture
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Say goodbye to repetitive manual tasks, and hello to intelligent automation and lower cost to serve. Want to find out more about how we could work to you to transform your business processes?
