Beyond the Inbox: Why Lokulus is the Smarter Choice for Customer Engagement

On the surface, shared inbox tools may look similar: they centralise communications, allow multiple users to reply, and track messages. But for travel management companies (TMCs), “good enough” isn’t good enough. When you’re managing high volumes of complex, time-sensitive requests, your inbox has to be more than a message repository — it needs to be an intelligent command centre.

Where Lokulus stands apart

• AI-driven prioritisation: Our platform surfaces the most urgent and valuable enquiries instantly — no manual sorting needed.
• Real-time integrations: Airline notifications, GDS data, and enriched PNR details feed directly into your inbox.
• Traveller profile depth: Every message arrives with context — history, preferences, previous journeys — so agents can personalise responses on the spot.
• Unified agent desktop: No switching between systems; all tools, data, and comms are in one place.

Most shared inboxes let you reply faster. Lokulus lets you act smarter. Automated triggers flag high-priority cases — from weather disruption alerts to VIP itineraries — before a traveller even reaches out.

It’s why we have been recognised in the Business Travel Magazine’s Tech Hotlist two years in a row — and why our clients say Lokulus has changed how their teams operate.

We don’t just manage enquiries. We orchestrate them — giving TMCs the visibility, speed, and insight to deliver exceptional service, every time.