How Real-Time Analytics Transforms TMC Performance

In travel management, speed and visibility are everything. A delayed response to a stranded traveller, a missed SLA, or an unreported backlog can have outsized consequences for client satisfaction and profitability. Yet too often, TMCs are relying on yesterday’s reports to make today’s decisions.

That lag creates blind spots. It means managers are firefighting problems that have already happened, rather than anticipating and preventing them.

The solution? Real-time reporting and SLA insight. By putting live dashboards, automated analytics, and proactive alerts at the heart of operations, TMCs can finally move from reactive to truly predictive performance.

The challenge with “after the fact” reporting

Traditional reporting systems do their job—but only up to a point. They rely on lagging indicators, siloed data and limited actionability—so by the time issues surface, it’s already too late to fix them.

It’s no surprise, then, that in the BTN 2025 State of the Industry survey, a large portion of travel buyers cited technology and data-driven insights as top reasons for considering a change in their TMC. Real-time accountability and agility are no longer nice-to-haves — they’re non-negotiables.

What real-time reporting delivers

Live SLA tracking – Monitor performance as it happens, escalate at-risk cases, rebalance workloads, and prove compliance.

Unified visibility with proactive alerts – Dashboards bring all enquiry and SLA data into one place, with smart notifications that flag VIPs, disruption, or backlogs.

Continuous optimisation – Analyse patterns in real time to identify root causes, fine-tune staffing, and improve processes.

Tangible business impact

For TMCs, the benefits are measurable:

• Stronger client retention: Meeting SLAs consistently builds trust with corporate customers. McKinsey’s research shows that over 70% of businesses will actively consider switching suppliers when core service expectations — things like real-time support, SLA transparency, and consistent performance — aren’t met.
• Reduced operational costs: Real-time redistribution of work prevents over-staffing in some areas while queues grow elsewhere. This leads to more efficient use of resource.
• Improved traveller satisfaction: Faster responses, proactive updates, and VIP handling all translate to higher NPS and repeat business.
• Time saved for managers: Instead of compiling reports, teams spend their time taking action.

Why this matters now

Every day, TMC managers face a choice: react to yesterday’s problems, or prevent today’s. Without real-time insight, SLA breaches and traveller frustrations are spotted too late; with it, at-risk cases can be identified, workloads rebalanced, and VIP requests escalated before they ever become issues. Travellers demand consumer-grade responsiveness, corporates require transparent SLA reporting, and buyers increasingly use technology and insight capabilities as key criteria in TMC RFPs (BTN 2025). The ability to act in the moment is what separates those who retain clients from those who lose them.

The Lokulus difference

While any dashboard can show you numbers, Lokulus goes further:

• Embedded in the workflow: Reporting isn’t bolted on—it’s woven into enquiry management, so teams act on insights immediately.
• Proactive alerts: Lokulus doesn’t wait for managers to dig into a dashboard. It flags risks in the moment, with suggested actions.
• Industry-tailored metrics: From GDS queues to multi-channel SLAs, reports are built around the realities of travel management.
• Scalable and secure: Whether handling thousands or millions of enquiries, Lokulus delivers reliable, compliant insight.

From firefighting to foresight

TMC leaders don’t just need more reports — they need clarity, in the moment, to make better decisions. Real-time reporting and SLA insight provide exactly that: visibility, accountability, and agility.

With Lokulus, blind spots become opportunities for proactive service. And when travellers see their issues resolved quickly, corporates see transparent SLA compliance, and operations teams see fewer bottlenecks—everybody wins.

Ready to move from outdated reporting to proactive insight? Book a demo with Lokulus today and see how real-time analytics can transform your operations.

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