No time to wait: Unify your customer connection

Today’s customers don’t have time for long hold times. Time is a precious commodity and they want to deal with businesses that can deliver efficient, effortless customer service – whatever the platform.

This can be challenging for agents that are manually grappling with siloed interactions via phone, email and WhatsApp, often with limited customer history and data to hand.

Lokulus’ platform – now with Voice – simplifies this fragmented web of customer interactions by integrating all voice communications into a unified omni-channel platform, handling calls just like any other interaction.

Through this simple browser-based platform, all enquiries are routed automatically to the right agent on the right channel at the right time, eliminating the need for a separate Automatic Call Distributor (ACD). Agents have instant access to a customer’s full contact history across all channels, speeding up resolutions and limiting the need for information to be repeated – elevating the customer experience (CX) significantly.

Three ways Lokulus Voice can help your agents deliver exceptional CX:

1. Smarter call handling with IVR

Our advanced Interactive Voice Response (IVR) system automatically routes customer calls to the right department, minimising wait times and customer frustration. Whether it's peak times or after-hours when your agents are busy or unavailable, IVR’s seamless channel shift technology speeds up resolutions for customers and allows your agents to focus on the interactions that matter most.

2. Personalised service through real-time insights

By automatically matching inbound calls with customer records, your agents have access to comprehensive customer profiles and contact history from the get-go, helping them tailor their service, cut call times and resolve issues faster.

3. Call recording for peace of mind

Automatically recorded calls provide a clear and searchable record for compliance purposes, training, or resolving disputes

Looking for a true technology partner that scales with your business? Lokulus Voice integrates seamlessly into your existing systems, delivering a fully cloud-based telephony solution straight to your agents’ desktops. No additional hardware is required

just a headset. No unnecessary costs or delays — just a smooth transition.

Switching to Lokulus Voice is quick and simple, whether you’re porting existing numbers or integrating your existing systems. Contact us to book a demo and elevate your customer service today.