1. How does the Lokulus–Umbrella integration work?

The integration connects Lokulus’ AI-powered workflow automation with Umbrella Faces’ traveller and corporate profiles. This means that when an enquiry arrives, Lokulus automatically retrieves and displays the complete traveller record — preferences, approvals, loyalty details, and policies — directly within the agent’s workflow, in real time.

2. What does implementation look like?

It’s a straightforward enhancement for existing Lokulus and Umbrella users. Once activated, traveller and corporate profile data is made available within Lokulus via API, enriching the context of each enquiry without extra log-ins or manual handling. Lokulus guides you through onboarding and configuration to ensure the right profiles surface in the right parts of your operation, and to support reporting on service effort and cost by client.

3. How quickly can a TMC start using it?

The integration is simple and designed to slot straight into how your teams already work. Most TMCs go live within weeks. Once connected, the added traveller insight elevates your entire service offering — without adding operational burden. Our team supports you end-to-end to ensure a smooth, confident rollout.

4. How does it benefit travel consultants day-to-day?

Travel consultants gain instant, in-context traveller visibility — without switching systems or searching for data. That means faster responses, fewer errors, and more confident service, even for complex multi-leg bookings.

5. What’s the commercial benefit for TMCs?

The integration reduces manual handling time, improves SLA performance, and increases CSAT through personalised, accurate service. For corporate clients, it also enhances compliance and visibility — making your service more valuable and differentiated.

6. What does it cost to implement?

Costs vary depending on your setup and requirements. The quickest way to get accurate pricing is to speak with us — reach out and we’ll provide a tailored estimate based on your needs.

7. Where can I learn more or see it in action?

You can view our short video walkthrough, explore the white paper, or book an introductory demo to see how complete traveller insight transforms TMC service in practice.