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Revolutionising e-commerce

In today’s fast-paced retail landscape, exceptional customer service isn’t just an advantage — it’s a necessity. Stay ahead of the competition with our AI workflow automation platform, designed to keep you connected with your customers like never before.

Effortlessly tackle endless order and delivery queries using intelligent web chat and through IVR, and streamline returns and warranty processes with intelligent data automation and insights. Customer journeys are set to be elevated like never before with task prioritisation driven by sentiment analysis and GPT-powered summarisation.

/ Client Stories
  • Matalan
    We have worked with Matalan since 2008 to bring together all aspects of customer service channels, including email, IVR, webforms, social, webchat and FAQs and the unique challenges of the Matalan card.
  • BVG
    Lokulus provided a multichannel (inc. email, social and IVR), multi- brand customer service solution enabling handling of multiple brands through one contact centre

Key Benefits

  • 1

    Reduce cost-to-serve

    Wave goodbye to time-consuming screen switching and training requirements. Our automated journeys extend service hours and optimise human involvement, allowing your team to focus on high-impact interactions while reducing operational costs. Empower your agents with the tools they need to handle enquiries efficiently, ensuring customers receive timely support without sacrificing quality.

  • 2

    Work smarter, not harder

    Personalise every customer engagement to drive positive outcomes and foster brand loyalty. Our platform enables your agents to engage customers more effectively, significantly reducing the need for assisted service while maintaining high satisfaction levels. With streamlined processes, your team can work efficiently and confidently, enhancing the overall customer experience.

  • 3

    Boost loyalty and retention

    Centralise your service data to create actionable customer insights that inform continuous service improvement. By understanding customer behaviours and preferences, you can tailor experiences that resonate, fostering loyalty and encouraging repeat business. Equip your agents with the knowledge they need to provide exceptional service that keeps customers coming back.

Did you know?

89% of customers say they would stop buying from a brand following a bad returns experience.

The importance of omnichannel for the retail industry

Read now

Problems. Solved.

Problem

Without Lokulus

High volume of queries causing the requirement of diminishing CSAT and increased employee costs.

Solved

With Lokulus

Automate common and low value queries such as WISMO and Returns to deliver a great customer experience and lower your cost to serve.

Did you know?

62% of customers would stop buying from a brand following a bad customer service experience

IVA: The future is now

Read now
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Let's Work Together

Customer satisfaction goes beyond simply knowing a name or locating an order; it’s about making your customers feel valued, understood, and appreciated. Our intelligent AI-driven technology eliminates common customer service frustrations, ensuring every interaction is smooth and rewarding.

Transitioning to a new technology provider isn’t as daunting as it seems. With Lokulus as your partner, you can make informed, measured decisions that will elevate your e-commerce business to new heights with the right technology for your needs. Remember, no question is too small — our team is here whenever you’re ready to chat.

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