Lokulus and Umbrella Partner to Bring Complete Traveller Insight into the Heart of TMC Operations

This new integration combines AI-powered workflow automation with live traveller intelligence to enable real-time personalisation at scale for Travel Management Companies.

As corporate travel becomes more complex, rising traveller expectations, tighter budgets and increasing service demands are putting pressure on TMCs to deliver faster, smarter and more personalised support. In this environment, having complete, accurate traveller context at the moment of enquiry is no longer a nice-to-have — it’s essential.

This partnership directly addresses that challenge by combining Lokulus’ AI-driven workflow automation with Umbrella’s live traveller and corporate profile intelligence in a single operational platform.

For the first time, TMCs can combine automation and live profile data in one place to deliver true operational personalisation at scale. VIP travellers can be automatically prioritised. Policies, preferences and approvals are applied consistently. Specialist requirements — from accessibility needs to complex, multi-leg itineraries — can trigger tailored workflows that ensure faster, more accurate and more confident servicing.

Beyond individual interactions, Lokulus also transforms traveller insight into operational intelligence. TMCs gain visibility into enquiry trends, service demand, and team performance, helping them anticipate needs, reduce errors, and continuously improve service delivery — all while lowering the cost of delivery.

Alister Harris, CEO, Lokulus, said:

“Profile data only delivers value when it changes what happens next. By bringing Umbrella’s traveller intelligence directly into our workflows, we’re giving TMCs the context they need to prioritise, personalise and act with confidence from the very first interaction.”

Helmut Pilz, Chief Business Development Officer, Umbrella, added:

“High-quality traveller profiles shouldn’t sit in isolation. By integrating Umbrella’s live profile intelligence into Lokulus’ automation platform, we ensure that data is immediately usable — driving faster decisions, more consistent service, and more personalised experiences across every journey.”

Together, Lokulus and Umbrella give TMCs a practical way to deliver highly personalised, high-quality service at scale — something that cannot be achieved through disconnected tools or manual processes alone.

To discover what complete traveller insight looks like in practice, visit the website where you can explore FAQs for a clear overview, book an introductory demo, or download the white paper to uncover the detailed benefits behind the partnership.