Meon Travel selects Lokulus to transform customer service operations

Corporate travel management company Meon Travel has appointed Lokulus, the AI-powered workflow automation platform, to enhance its customer service operations and support continued business growth.

By implementing Lokulus’ TMC-focused technology, Meon Travel will benefit from intelligent enquiry management, automated triage, and enhanced operational visibility - all designed specifically for high-touch, service-driven travel environments.

Lokulus brings together communication channels, workflow automation, and real-time insight into a single, unified platform, with AI capabilities that enable teams to prioritise, route, and respond to customer requests with greater speed, accuracy, and consistency, regardless of volume or disruption.

For Meon Travel, this marks another strategic step towards delivering faster, more personalised service while equipping its teams with the tools needed to manage increasing demand and complexity.

Sam Orton, Corporate General Manager, Meon Travel

“As our business continues to grow, we need our solutions to evolve in understanding the complexity, urgency, and expectations of our customers.

Lokulus stands out because it’s built specifically for TMCs. It gives us the visibility, structure, and confidence to manage enquiries more effectively, while also providing the reporting and insight we need to understand performance, identify trends and behaviour and, continuously improve our service.”

Lokulus has seen increasing adoption across the corporate travel sector, as TMCs look to enrich operations and move beyond traditional inbox management tools that lack the flexibility required for today’s service expectations.

Lokulus’ recent partnership with Umbrella further strengthens its ability to deliver personalised, customer-centric service at scale. By combining workflow automation with rich traveller and corporate profile data, TMCs can access real-time context at the moment of enquiry, enabling more informed, tailored, and proactive service delivery and customer recognition.

Alister Harris, CEO, Lokulus -

“We’re delighted to be partnering with Meon Travel as they continue to enrich their customer service offering.

Too many TMCs are still relying on tools that weren’t built for travel. Lokulus changes that, bringing AI-driven automation and visibility directly into the heart of service operations, enabling teams to respond faster, more confidently, and with full context from the very first interaction.

Our platform is constantly evolving alongside our customers. Whether through our AI capabilities, our product roadmap, or partnerships like Umbrella, our focus is on helping TMCs deliver smarter, more personalised service at scale.”

With implementation underway, Meon Travel will leverage Lokulus to streamline workflows, improve response times, and gain greater visibility across its service operations, supporting both immediate performance improvements and long-term scalability.