Travellers already use WhatsApp every day, to message colleagues, suppliers, and friends while on the move. Now, they expect the same immediacy and convenience from their travel provider.
Lokulus brings WhatsApp into your managed service environment. Transforming unstructured messages into trackable, contextual, and fully governed service interactions.
Inside the Lokulus platform:
And critically, every interaction is connected to travel context:
So consultants always have the full picture.
For TMCs
WhatsApp sits outside managed travel operations. No structure. No ownership. No visibility. Conversations aren’t connected to bookings or traveller context, making it difficult to manage at scale, especially during disruption. The result is a channel travellers expect, but one operations teams can’t fully control.
For TMCs
Lokulus brings WhatsApp into a fully managed service environment. Every message is structured, routed, and linked to traveller context from the start. Teams gain complete visibility, faster response times, and stronger operational control - delivering modern, real-time service without compromise.
WhatsApp has over 3 billion users globally. But how many of those are business users?
