The Next Chapter of LokulusAI: Available Now

AI in travel shouldn’t be static.

It should evolve with the realities of service delivery, the pressure on SLAs, and the operational complexity that modern TMCs manage every day.

With LokulusAI, every enquiry is enriched with clarity, intelligence and context the moment it arrives. From the second a message enters the platform, it’s analysed, structured and transformed into something far more powerful than an email in a queue.

AI automatically summarises customer enquiries, consultant responses and all related communication into a clear, up-to-date overview. With a live, running timeline is maintained throughout the lifecycle of the case, giving teams immediate visibility of:

• What’s happened
• What’s been said
• What still needs action

No digging through threads. No switching between screens. No missed context.

Already know about LokulusAI and just want to know what's new? Scroll down to find out!

Intelligent Routing, Built for TMC Operations

Every message is analysed for context and intent.

LokulusAI extracts key insights and automatically identifies the enquiry type, assigning the most appropriate category so each case reaches the right team or specialist first time. The result?

• Faster handling
• Fewer hand-offs
• Reduced friction
• Stronger SLA performance

For TMCs managing high volumes of time-sensitive travel requests, this level of intelligent routing drives measurable efficiency gains.

Reducing Effort. Increasing Accuracy.

Manual categorisation, summarisation and interpretation drain time and introduce risk. LokulusAI automatically classifies, summarises and structures each enquiry, keeping information clean, consistent and complete. That means:

• Lower cognitive load for consultants
• Reduced risk of oversight
• Stronger reporting and governance
• More reliable operational data

When context is instantly available and structured clearly, consultants can focus on what really matters for their customers.

Clearer Communication. Stronger Oversight.

Case Summaries can be added directly to outbound emails — either embedded within the message or attached as structured documentation.

Clients receive clear, professional communication. Managers gain better oversight. QA processes become more transparent.

And every AI-enhanced interaction contributes to a deeper understanding of service performance over time.

But wait, let's make it even better...

As powerful as this foundation is, we knew TMC operations are evolving, with volumes increasing and expectations rising.

And our clients were clear: they wanted even more intelligence embedded into the workflow.

So we listened. And we built the next phase of LokulusAI — available now.

What’s New for 2026

Smarter API. Deeper Operational Intelligence.

We’ve introduced a new AI-powered API that determines:

• The category of an enquiry
• Its urgency level
• Structured travel entities within the message

But we didn’t stop there. Prompts can now be customised to allow specific properties to be detected and set as entities.

For example: If an enquiry contains a flight number, the system can automatically detect and assign {FLIGHT_NUMBER}. That entity can then feed directly into workflow logic — triggering automation, routing, escalation or reporting rules.

This isn’t generic AI. It’s configurable intelligence, aligned to the operational rules of your TMC.

Automatic PNR Extraction — With High Success Rates

You told us searching for PNRs was costing time. Now, LokulusAI extracts PNR(s) directly from inbound enquiries with a high success rate.

No manual searching. No copy-and-paste. No lost time.

For high-volume teams, this creates immediate, measurable efficiency gains.

AI-Driven Urgency Detection

Not all enquiries carry the same weight.

Our enhanced AI now determines urgency automatically, surfacing priority cases clearly and helping teams protect SLAs proactively.

High-risk cases stand out. Response times improve. Escalation becomes intelligent, not reactive.

Enhanced Case Summary Sharing & QA Visibility

Case summaries can now be seamlessly included in outbound emails.

And when edits are made — for example, through QA review — a full history of outbound summary changes is maintained. This creates:

• Greater transparency
• Stronger governance
• Clearer audit trails
• Better coaching opportunities

Operational intelligence doesn’t just sit at the consultant level — it extends to management visibility and service optimisation.

AI That Evolves With You

Travel operations don’t stand still. Neither should the technology that supports them.

LokulusAI began by bringing clarity, structure and intelligence to every enquiry. Now, it goes further by embedding configurable intelligence, structured data extraction, urgency detection and workflow-ready entities directly into your operational backbone.

If you’d like to see how the latest evolution of LokulusAI could transform your service operation in 2026, we’d love to show you. Find out more here.