You Asked. We Answered. What the Umbrella Partnership Means for TMCs

Shared inboxes weren’t designed for today’s traveller expectations. Spreadsheets don’t scale across channels. Disconnected systems force consultants to rely on memory instead of intelligence.

And personalisation? It only works when the right data is available at the right moment, not buried in another system.

That’s exactly why we partnered with Umbrella.

Following our recent webinar, we sat down with Alister Harris (CEO) and David Seed (Head of Product) to answer the real questions TMCs are asking about operational change, workflow automation and personalisation in travel.

Questions like:

• Is Lokulus just another ticketing system?
• How does this partnership actually improve personalisation?
• How does Lokulus compare to tools like Zendesk or Freshdesk?
• Is implementation disruptive?

The Lokulus x Umbrella partnership is about embedding rich traveller intelligence directly into the operational workflow — so prioritisation, routing and service decisions are informed in real time.

Whether you joined the webinar and want a recap, or if you couldn’t attend and want the full picture — we’ve captured the conversation in a downloadable Q&A guide.

Download “You Asked. We Answered.” and explore how Lokulus and Umbrella are reshaping operational intelligence for TMCs.

Download now.