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/ Industry

Transforming Travel Management

We’re spearheading a transformation in the travel industry through our cutting-edge AI workflow automation platform. Say goodbye to shared inboxes and juggling multiple systems — our intelligent platform seamlessly integrates with your existing legacy systems and GDSs — enhancing enquiry handling, GDS queue management, and SLA reporting, while maintaining that all-important personalised touch.

Lokulus is empowering corporate travel management companies to boost productivity, gain end-to-end visibility, and deliver exceptional service to their clients, through one single powerful hub.

/ QUICKLINKS
/ Client stories
  • Saga
    7 figure annual efficiency savings and rated 7th in Customer Satisfaction Index across all business categories for customer service.
  • Thomas Cook
    Wanted to move to a consultative sales model while looking for ways to improve the complaints handling process to improve resolution and effectiveness.

Key Benefits

  • 1

    Shaped around you

    Transitioning from shared inboxes to a work distribution model doesn't have to be daunting. Our customisable platform adapts to your specific needs and workflows, ensuring a smooth transition for your team. We’ll partner with you every step of the way, providing the support needed to train your agents and achieve your goals.

  • 2

    GDS Integration

    Say goodbye to the tedious copying and pasting of quotes from your GDS system. With Lokulus, our platform seamlessly integrates with all major GDS providers, automatically transferring information into your communication channels for effortless sharing with your clients. Embrace the change — it's simpler than you think!

  • 3

    Prioritisation

    Never miss a priority booking again, whether it’s for a last-minute trip or a VIP customer. Our AI classification and resource management tools ensure that urgent requests are always front and centre, allowing your team to respond quickly and efficiently.

  • 4

    Omnichannel Communication

    Modern communication is evolving — open up the channels your clients prefer, whether it's WhatsApp or online web chat. The Lokulus platform allows you to switch between channels seamlessly without losing context, ensuring that you deliver exceptional customer experiences every time.

Did you know?

Growth in the travel sector is surpassing pre-pandemic levels

Pioneering AI automation software to transform the way TMCs do business

Read now

Problems. Solved.

Problem

Without Lokulus

Many Travel Management Companies (TMCs) are still managing enquiries through shared inboxes, resulting consultants struggling to juggle and prioritise both simple and more complex queries, with some enquiries being lost entirely.

Solved

With Lokulus

Lokulus’ AI-driven automation eliminates inbox management by assigning work to consultants based on priority and relevance. By automatically detecting enquiries and directing simple requests to self-service tools such as IVA, your consultants will have more time to handle more complex and high margin bookings.

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/ Next

Let's work together

Making the jump from shared inboxes to automated work distribution really isn’t as scary as you think. We’re dedicated to proving it’s less about making knee-jerk decisions about your technology, but that working with the right partner can support you to make informed, measured decisions that will propel your business to new heights.

No question is a silly question – so we’re here whenever you are ready.

Contact Sales

Did you know?

AI technology key for the future of travel experiences

Read now