CAL - Classification Agent
Our Classification Agent CAL assigns a category to messages from customers to ensure they are supported with the right information, sent to the right place, and handled in the right way.
FLO – Workflow Agent
Our Workflow Agent FLO runs our powerful workflow engine, streamlining and standardising multi-step processes and automating wherever possible to revolutionise customer service.
REG – Resourcing Agent
Our Resourcing Agent REG manages manual work queues and allocates work to agents to ensure that enquiries reach the right agent with the right skills at the right time.
Self-Service is a fully integrated add-on to our platform which is designed to make customer assistance as convenient and efficient as possible by deploying a multi-purpose widget to your website.
Security is important to us all. Learn how Lokulus provides secure storage and transmission of sensitive data.
Application Development Kit
The Lokulus Application Development Kit (ADK) offers a low code platform for seamless integrations and deliver engaging user experiences.
Customer and Case Management
Lokulus provides excellent customer service, quality responses, and a consistent experience for both customer and agent through our seamless, cross-channel customer and case management.
Lokulus AI improves your agents workflows with case summarization, auto-translation and suggested responses based on case information and training data.
Lokulus's telephony offering allows a full 360-degree servicing capability so that you can serve your customers how they prefer to be served.