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Our experience in AI

Since our inception over 20 years ago, Lokulus has been at the forefront of pioneering artificial intelligence in our products and services. Our extensive experience means we know what your business needs right now and what you may need in the future.

By harnessing the full potential of GPT, we continue to push the boundaries of innovation to deliver personalised customer experiences and provide essential automation and summarisation for your teams, keeping you ahead of your competitors.


Increase in agent efficiency


Point increase in CSAT


Reduction of onboarding times


Reduction in staff turnover

* Based on the use of LokulusAl on a typical Lokulus client.


Significantly reduce handle times by enabling agents with real-time message summarisation.

  • Reduce time spent interpreting customer enquiries.
  • Enable rapid understanding of enquiry and case details.
  • Gain new insight into service trends.
  • Multi-lingual summarisation to maximise staffing language availability.

Guided responses

Improve service quality and efficiency with automated guided responses.

  • Give agents guided responses, to reduce composition times.
  • Improve response quality and consistency.
  • Free up time to focus on resolution rather than wordsmithing.

Enquiry sentiment & intelligence

Increase CSAT through actionable sentiment and enquiry insight.

  • Automatically determine customer sentiment and emotions to ensure appropriate automated or manual action.
  • Measure sentiment by enquiry type or agent to drive service improvement.
  • Identify key insights to support MI and problem management.

Digital co-pilot

Provide faster agent onboarding and increased employee satisfaction by partnering agents with a digital co-pilot.

  • Provide agent tips and suggestions as they work.
  • Increase throughput of inexperienced agents by up to 35%.
  • Accelerate onboarding and reduce staff turnover.

How it works