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5 top tips for buying software in 2024

Alister Harris

Gartner recently released their 2024 Global Software Buying Trends Report which delves into the factors that impact investment in software and what buyers are looking for in order to move forward in their purchase journey.

For us at Lokulus, this was an extremely insightful report that really lifts the lid on what businesses are going to be looking for from their software providers in 2024. In this piece, we discuss the key takeaways and explore how AI and evolving technologies are reshaping industries across the globe.

AI as a catalyst for innovation

According to Gartner, a staggering 92% of businesses are planning to invest in AI-powered technologies in 2024, signalling a seismic shift in the way we work and interact with technology. AI’s potential to drive productivity is of great importance for software buyers with 52% citing productivity improvements as a significant trigger in their buying decisions.

Gartner has predicted 20% year-on-year growth for AI software over the next 4-5 years, which is tremendous and signifies a marked shift in people’s perceptions and opinions of AI technology. At Lokulus, we recognise AI's transformative power to revolutionise workflow automation. Harnessing this can support in streamlining operations, enhancing decision making and driving unparalleled growth. Now that’s not something to be ignored, are we right?

Transparency is paramount

Cost and pricing is top of the list when searching for software (49%), with buyers becoming more price sensitive than ever due to increased pressures to be lean and cut costs where possible.

We all like to know what we’re getting for our money right? Unfortunately, this isn’t always the case when purchasing software. Once signed up, there are often hidden costs that creep in and significantly impact the amount invested, which can often balloon from what you initially thought, with sometimes hefty implementation and training costs.

Transparent pricing is key to our ethos here at Lokulus and we take pride in guaranteeing no hidden costs, complex packages, or convoluted agreements.

We will work with you from day one to determine what your requirements are and establishing a package suited specifically for your business. Put simply, you will only pay for what you need.

The key to security

With the rise in cyber security challenges, businesses are keen to adopt stronger security programmes.

At Lokulus, our security policies provide a robust framework for safeguarding against unauthorised access and preventing attacks that compromise performance, data and availability. All data is held in UK data centres, with the option of a private cloud-based environment should your security policies require it.

It’s not about what you say, it’s about what you do

Research concluded that 98% say reading reviews before making a purchase is extremely important, with most generally reading an average of 10 reviews before making their software purchase decision.

So it’s less about what we say, but what our clients say. The proof is in the pudding as they say!

With 20+ years spent transforming customer interactions, we’re proud to say that many of our clients are longstanding customers. We’re passionate about forging and maintaining transparent partnerships that stand the test of time, and we wouldn’t be where we are today without our clients.

“Lokulus continues to be the best partner we work with.” – Capita

"Lokulus has been a game changer for our customers and service teams." – BeMoto

A seamless integration

Not only is a smooth, streamlined integration process important, but so is the aftercare. Communications should never drop off post-sale (although this is often the case with some software providers), the post-implementation period is actually the most important time, and you only have one chance to get it right.

What makes Lokulus different is not just our market leading technology, it’s our approach. We ensure we deliver solutions to achieve a client’s objectives and not fit within a standardised features and functions box, and what’s more, we’ll be with you every step of the way to ensure you’re happy with the results. This extends well beyond initial implementation, and that’s exactly why we have clients who have been with us since day one.

Your AI workflow automation partner for the future

In a world driven by innovation, Lokulus stands as your trusted partner in AI excellence. We empower businesses to unlock their full potential to drive meaningful change. Join us, and together, we'll redefine what's possible in this ever-evolving age of AI.

Explore our recent pieces on Lokulus Labs and learn more about trends, opportunities and challenges surrounding digital customer experience. If you have any questions or would like to chat to one of the team about how AI workflow automation could transform your business operations – drop us an email.